We ship packages via USPS/UPS/FedEx. It is our responsibility to package and ship all items that are purchased, however we do not have any control over the package once it has shipped. A tracking number will be sent to the client upon creation of the shipment. We are not responsible for any damaged, partial receipt, lost, misrouted, delayed, or undelivered shipments. If any such issues arise, you must contact and work with USPS/UPS/FedEx directly to resolve the issue.